Welcome to Lureto Living. These Terms of Service govern your use of the website www.lureto-living.com and your purchase of products through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.
1. Company Information
This website is operated by:
Registered company name: RM Zorg Service
Webshop/Brand name: Lureto Living
Chamber of Commerce (KvK) number: 76280381
Address: Dillenburgerstraat 7, 2316 NE Leiden, The Netherlands
Email: info@lureto-living.com
Website: www.lureto-living.com
RM Zorg Service is a company registered in the Netherlands.
2. Scope of These Terms
These Terms of Service apply to all use of the Lureto Living website and to all orders and purchases made through our online store.
If you are a consumer, nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to you under the laws of your country of residence.
Where mandatory consumer protection legislation provides you with rights that differ from these Terms, those mandatory rights will prevail.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, prices, specifications and other information on our website are accurate and up to date.
However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
If a product is unavailable after you have placed an order, we will inform you as soon as reasonably possible and, where applicable, refund any amount you have already paid for that product.
4. Prices
All prices displayed on our website are shown in the currency indicated on the website.
Where applicable, prices include VAT and other taxes required by applicable law.
Any additional costs, such as delivery charges, customs duties, import taxes or other charges applicable to international orders, will be communicated where required before you complete your purchase.
For orders shipped outside the European Union, the customer may be responsible for import duties, customs fees, local taxes or other charges imposed by the destination country, unless otherwise stated at checkout.
5. Ordering and Contract Formation
When you place an order through our website, you are making an offer to purchase the products in your order.
After submitting your order, you will receive an order confirmation by email. The order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted if we are unable to fulfil it.
A sales contract is formed when your order is accepted and confirmed by us, subject to applicable law.
We reserve the right to refuse or cancel an order where there are legitimate reasons to do so, including suspected fraud, pricing errors, technical errors, product availability issues or other circumstances where fulfilment is not reasonably possible.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be completed using one of the payment methods available at checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method.
If a payment is declined or cannot be processed, we may cancel or suspend the order until payment has been successfully received.
7. Shipping and Delivery
We ship to the countries available for selection during checkout.
Estimated delivery times are provided for guidance and may vary depending on the destination, shipping method, carrier, customs procedures and other circumstances beyond our reasonable control.
We are not responsible for delays caused by customs authorities, incorrect or incomplete delivery information provided by the customer, carrier disruptions, natural events or other circumstances outside our reasonable control.
Where a specific delivery period is legally required, we will comply with applicable consumer protection legislation.
For international orders, the customer is responsible for providing accurate delivery information and, where applicable, complying with the import requirements of the destination country.
8. International Orders, Customs and Import Charges
Customers ordering products for delivery outside the Netherlands or the European Union should be aware that additional customs duties, import taxes, VAT, brokerage fees or other charges may apply.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or standard shipping charge.
Such charges are generally determined by the customs authorities or laws of the destination country and are the responsibility of the customer where applicable.
Customers are responsible for ensuring that products ordered are permitted to be imported into their destination country.
9. Right of Withdrawal for Consumers in the European Union
If you are a consumer within the European Union, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.
For products, the withdrawal period normally begins on the day after you, or a third party designated by you, receives the product. Where an order consists of multiple products delivered separately, the withdrawal period generally begins after receipt of the final product.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
You may contact us at:
RM Zorg Service / Lureto Living
Dillenburgerstraat 7
2316 NE Leiden
The Netherlands
Email: info@lureto-living.com
Where applicable, you may also use the withdrawal functionality provided on our website.
You do not have to provide a reason for exercising your statutory right of withdrawal.
10. Returns Following Withdrawal
After notifying us that you wish to withdraw from your purchase, you must return the relevant products without undue delay and, in any event, within 14 days after communicating your withdrawal, unless applicable law provides otherwise.
Unless we have agreed to bear the cost of the return, you are responsible for the direct cost of returning the product, provided that we informed you of this obligation before purchase.
Products should be returned in a condition that allows us to determine their nature, characteristics and functioning.
You may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be liable for any diminished value resulting from handling beyond what is reasonably necessary for such inspection.
The statutory right of withdrawal is subject to the exceptions provided by applicable law. These may include certain personalised or custom-made products, sealed products that are not suitable for return for health or hygiene reasons where the seal has been broken, and other legally defined exceptions.
Where an exception applies, we will indicate this before or during the purchase process as required by law.
11. Refunds
If you validly exercise your statutory right of withdrawal, we will refund the payments received from you, including the standard delivery costs associated with the original order, subject to applicable law.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, we are not required to refund the additional cost.
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.
We may withhold the refund until we have received the returned products or until you have provided evidence that the products have been returned, whichever occurs first, where permitted by applicable law.
12. Faulty or Non-Conforming Products
Nothing in these Terms limits your statutory rights regarding products that are defective, damaged, faulty or do not conform to the sales contract.
Consumers in the European Union generally benefit from a minimum two-year legal guarantee for goods, subject to the applicable national rules. Depending on the circumstances, remedies may include repair, replacement, price reduction or a refund. {"fallbackMarkdown":")","reference":{"matched_text":"","prefix":null,"start_idx":9368,"end_idx":9401,"safe_urls":["https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm","https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com"],"refs":[],"alt":")","prompt_text":null,"type":"grouped_webpages","error":null,"status":"done","items":[{"title":"Consumer guarantees, warranties, claims and returns - Your Europe","url":"https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","attribution":"European Union","pub_date":1640995200,"snippet":"","attribution_segments":null,"supporting_websites":[{"title":"Your rights when shopping in the EU - Your Europe","url":"https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com","pub_date":null,"snippet":"","attribution":"European Union"}],"refs":[{"turn_index":0,"ref_type":"search","ref_index":3},{"turn_index":0,"ref_type":"search","ref_index":13}],"hue":null,"attributions":null}],"fallback_items":null,"style":null},"showLoginRequiredCard":false}
If you believe that a product is defective or does not conform to the agreement, please contact us at info@lureto-living.com and provide your order number and a description of the issue.
We will assess the issue and provide an appropriate solution in accordance with applicable law.
13. Complaints
If you have a complaint about a product, order or our service, please contact us at:
Email: info@lureto-living.com
Please provide your order number and a clear description of your complaint so that we can investigate and respond as efficiently as possible.
We aim to respond to complaints within a reasonable period.
Nothing in this section affects any mandatory rights you may have under applicable consumer protection law.
14. Promotions and Discount Codes
From time to time, we may offer promotional campaigns, discount codes or other special offers.
Unless otherwise stated, promotions cannot be combined with other discounts.
We reserve the right to impose reasonable conditions on promotions and to withdraw or amend promotions where permitted by law.
Any promotional terms communicated at the time of the offer will apply in addition to these Terms.
15. Intellectual Property
All content appearing on the Lureto Living website, including but not limited to text, photographs, graphics, logos, product images, designs, videos, layout and other materials, is owned by or licensed to RM Zorg Service unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, licence or otherwise use our content for commercial purposes without our prior written permission.
The Lureto Living name, branding, logos and associated materials may not be used without our prior written consent.
16. Website Use
You agree to use our website only for lawful purposes.
You must not:
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use the website for fraudulent or unlawful activities;
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attempt to gain unauthorised access to our website or systems;
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interfere with the operation or security of the website;
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introduce malicious software, viruses or other harmful material;
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copy or reproduce website content without permission; or
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use automated systems to collect or scrape website content without our permission.
We reserve the right to restrict or terminate access to the website where necessary to protect our business, website, customers or other users, subject to applicable law.
17. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, shipping providers, analytics services, social media platforms and other external services.
We are not responsible for the content, availability, policies or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
18. Personal Data and Privacy
We process personal data in accordance with applicable privacy and data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
For information about how we collect, use, store and protect personal data, please refer to our Privacy Policy.
19. Limitation of Liability
To the maximum extent permitted by applicable law, RM Zorg Service will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms affects mandatory consumer rights or our liability for matters that cannot legally be excluded or limited.
20. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, war, terrorism, government actions, strikes, labour disputes, transport disruptions, internet or telecommunications failures, pandemics, supply chain disruptions, customs delays and other events that could not reasonably have been prevented or avoided.
Where such circumstances affect an order, we will take reasonable steps to inform you and fulfil the order as soon as reasonably possible.
21. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on this page with the applicable "Last updated" date.
Changes will not affect rights that have already arisen under an order or contract unless required or permitted by applicable law.
22. Applicable Law
These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection legislation in your country of residence provides you with additional rights that cannot be excluded by agreement.
If you are a consumer residing in the European Union, you retain the benefit of any mandatory consumer protection provisions applicable to you.
23. Disputes
We encourage you to contact us first so that we can attempt to resolve any complaint or dispute amicably.
Where a dispute cannot be resolved amicably, the applicable courts and dispute-resolution procedures will be determined in accordance with applicable law.
Nothing in these Terms prevents a consumer from exercising any mandatory right to bring proceedings before the courts of their country of residence where such a right exists.
24. Contact
If you have any questions about these Terms of Service, your order or our products, please contact us:
RM Zorg Service
Lureto Living
Dillenburgerstraat 7
2316 NE Leiden
The Netherlands
Email: info@lureto-living.com
Website: www.lureto-living.com
KvK number: 76280381
