At Lureto Living, operated by RM Zorg Service, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use www.lureto-living.com, place an order, contact us, or otherwise interact with our services.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation.
1. Who We Are
The data controller responsible for your personal data is:
Registered company name: RM Zorg Service
Webshop/Brand name: Lureto Living
KvK number: 76280381
Address: Dillenburgerstraat 7, 2316 NE Leiden, The Netherlands
Email: info@lureto-living.com
Website: www.lureto-living.com
For questions regarding this Privacy Policy or your personal data, you can contact us at info@lureto-living.com.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect the following categories of personal data:
Information you provide directly to us:
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First and last name
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Billing and delivery address
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Email address
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Telephone number, where provided
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Order and purchase information
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Payment-related information
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Information you provide when contacting customer service
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Information you provide when submitting a complaint, return or refund request
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Any other information you voluntarily provide to us
Information collected automatically:
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Device type
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Browser type
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Operating system
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Language preferences
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Approximate location derived from IP address
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Pages visited
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Products viewed
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Referring website
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Date and time of visits
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Website interaction and usage information
Some of this information may be collected through cookies and similar technologies. See the "Cookies" section below for more information.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
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To process and fulfil your orders
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To process payments
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To deliver products to you
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To communicate with you about your order
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To provide customer support
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To process returns, refunds and complaints
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To maintain and improve our website
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To prevent fraud and abuse
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To maintain the security of our website and services
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To comply with legal and accounting obligations
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To send marketing communications where you have provided the required consent or where otherwise permitted by law
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To analyse website usage and improve our products, services and customer experience
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To establish, exercise or defend legal claims where necessary
We will only use your personal data for purposes that are compatible with applicable data protection law.
4. Legal Bases for Processing
Under the GDPR, we must have a legal basis for processing your personal data.
Depending on the circumstances, we may rely on the following legal bases:
Performance of a contract
We process personal data when necessary to process and fulfil your order or otherwise perform our contract with you.
For example, we need your name, address and contact information to process and deliver your order.
Legal obligation
We may process personal data where this is necessary to comply with legal obligations, such as tax, accounting, consumer protection or other regulatory requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Examples may include preventing fraud, securing our website, improving our services and handling customer enquiries.
Consent
Where required by law, we will ask for your consent before processing personal data for certain purposes, such as certain forms of marketing or non-essential cookies.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before you withdrew your consent.
5. Orders and Payments
When you place an order through our website, we collect and process the information necessary to fulfil the transaction.
This may include your name, email address, billing address, shipping address, order details and payment-related information.
Payments may be processed by third-party payment providers. Depending on the payment method you select, your payment information may be processed directly by the relevant payment provider.
We do not generally have access to your complete payment card details.
Payment providers process your information in accordance with their own privacy policies and applicable data protection requirements.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the e-commerce platform that allows us to offer our products, process orders and operate our website.
When you use our website, Shopify may process personal data on our behalf or as an independent controller for certain purposes, depending on the service involved.
Information processed through Shopify may include information relating to your device, website activity, orders, account information and transactions.
Shopify may process personal data internationally, including outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, appropriate safeguards are used where required by applicable data protection law.
For more information about how Shopify processes personal data, please consult Shopify's privacy documentation.
7. Shipping and Delivery Providers
To deliver your order, we may share relevant information with shipping and logistics providers.
This may include:
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Your name
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Delivery address
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Email address
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Telephone number, where necessary
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Order and delivery information
We only share information that is reasonably necessary for the delivery and fulfilment of your order.
Shipping providers process personal data according to their own privacy policies and applicable laws.
8. Customer Service and Communication
If you contact us by email or through another communication channel, we may process the information you provide to respond to your request.
This may include your name, email address, order number and the contents of your communication.
We may retain customer service communications for as long as reasonably necessary to handle your request, maintain appropriate records and protect our legal interests.
9. Marketing Communications
If you have provided the required consent, we may use your email address to send you newsletters, promotional offers, product announcements and other marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant email.
If you unsubscribe, we may continue to send you essential transactional communications, such as order confirmations, shipping updates or information relating to your purchases.
Where permitted by applicable law, we may also send marketing communications to existing customers regarding similar products or services, while providing an easy opportunity to opt out.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small text files placed on your device that can help a website function properly, remember preferences, understand website usage and, where permitted, support marketing activities.
We may use different categories of cookies, including:
Essential cookies
These cookies are necessary for the operation of the website and for functions such as shopping carts, checkout, account functionality and security.
These cookies generally cannot be disabled through our cookie consent mechanism where they are strictly necessary for providing the service you requested.
Preference cookies
These cookies may remember choices and preferences to improve your experience.
Analytics cookies
Where permitted, analytics technologies may help us understand how visitors use our website and identify areas for improvement.
Marketing cookies
Where applicable and with the required consent, marketing technologies may be used to measure advertising performance, personalise advertising or understand interactions with our marketing campaigns.
Where required by law, we will obtain your consent before placing or using non-essential cookies.
You can manage your cookie preferences through our cookie consent mechanism and/or your browser settings.
11. Third-Party Services
We may use third-party services to operate, improve and market our business.
Depending on how you interact with our website, these may include providers for:
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E-commerce and website hosting
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Payment processing
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Shipping and logistics
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Email marketing
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Customer service
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Website analytics
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Advertising and marketing
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Fraud prevention and security
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Social media functionality
These providers may process personal data on our behalf or as independent controllers.
We select service providers with consideration for applicable data protection requirements and only share personal data where there is an appropriate legal basis.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, this may include an adequacy decision, Standard Contractual Clauses approved by the European Commission, or another legally recognised transfer mechanism.
13. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The applicable retention period depends on the type of information and the reason for processing it.
For example:
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Order and financial records may need to be retained to comply with legal and tax obligations.
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Customer service communications may be retained for as long as reasonably necessary to handle the request and maintain appropriate records.
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Marketing information may be retained until you withdraw your consent or otherwise opt out, subject to applicable law.
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Certain technical and security information may be retained for as long as reasonably necessary to protect our website and business.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of your personal data.
15. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights regarding your personal data:
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The right to access your personal data
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The right to correct inaccurate or incomplete personal data
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The right to request deletion of your personal data
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The right to request restriction of processing
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The right to object to certain processing
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The right to data portability
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The right to withdraw consent where processing is based on consent
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The right to lodge a complaint with a data protection supervisory authority
Some of these rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us at:
info@lureto-living.com
We may need to verify your identity before processing certain requests in order to protect your personal data.
We will respond to valid requests within the timeframe required by applicable law.
16. Right to Lodge a Complaint
If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For customers in the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
If you are located in another EU or EEA country, you may also have the right to contact the data protection authority in your country of residence or the country where you believe a data protection infringement occurred.
17. Children's Privacy
Our website is not intentionally directed at children who are not legally permitted to enter into purchases or provide personal data without appropriate consent.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal data unlawfully, please contact us at info@lureto-living.com.
18. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws.
The updated version will be published on this page with a new "Last updated" date.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, your personal data, or how we process your information, please contact us:
RM Zorg Service
Lureto Living
Dillenburgerstraat 7
2316 NE Leiden
The Netherlands
Email: info@lureto-living.com
Website: www.lureto-living.com
KvK number: 76280381
