At Lureto Living, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through www.lureto-living.com.
1. Free Shipping
We offer free standard shipping on orders placed through Lureto Living.
Any applicable shipping costs or exceptions will be clearly displayed at checkout before you complete your purchase.
2. Order Processing
Orders are generally processed within 48 hours after your order has been successfully placed and payment has been confirmed.
Orders are processed on business days, Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next business day.
Please note that the processing time is separate from the delivery time.
3. Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
5–7 working days
Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures and other circumstances outside our reasonable control.
4. Where We Ship
We primarily ship to customers within Europe and may also ship to selected destinations worldwide.
The countries available for delivery will be displayed during checkout.
If your country is not available at checkout, we may not currently be able to deliver to that destination.
5. Order Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.
If you have not received tracking information within a reasonable period after your order has been shipped, please contact us at info@lureto-living.com.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes of delays include:
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High order volumes;
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Carrier delays;
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Weather conditions;
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Public holidays;
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Customs inspections or delays;
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Incorrect or incomplete delivery information;
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Transportation disruptions; or
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Other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us at info@lureto-living.com and we will do our best to assist you.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.
7. Incorrect Delivery Information
Please make sure that your shipping address and contact information are correct before completing your order.
If you provide an incorrect or incomplete address and the order cannot be delivered as a result, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Where additional shipping costs arise because an incorrect or incomplete address was provided, we may contact you regarding the available options, subject to applicable law.
8. Customs, Duties and Import Taxes
For orders delivered outside the European Union, customs duties, import taxes, VAT, brokerage fees or other charges may apply depending on the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in our free shipping offer and may be payable by the customer.
Customs charges and import requirements are determined by the authorities of the destination country.
Customers are responsible for complying with applicable import regulations in their country.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at info@lureto-living.com as soon as possible.
For damaged packages, please provide photographs of the packaging and the product where possible.
We will work with the relevant shipping provider to investigate the issue and determine the appropriate solution.
Your statutory consumer rights regarding damaged, defective or non-conforming products remain unaffected.
10. Delivery Issues
If your tracking information indicates that your order has been delivered but you have not received it, please first check whether the package was left with a neighbour, in a designated safe location, or at another location indicated by the carrier.
If you still cannot locate the package, contact us at info@lureto-living.com so that we can assist you.
11. Delivery to Multiple Addresses
Each order can generally only be shipped to one delivery address.
If you would like products delivered to multiple addresses, you may need to place separate orders.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
RM Zorg Service
Lureto Living
Dillenburgerstraat 7
2316 NE Leiden
The Netherlands
Email: info@lureto-living.com
Website: www.lureto-living.com
KvK number: 76280381
